Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It will takes about 12-25 working days by free delivery.
It willl takes 5-9 days by DHL Express.
Once the order is sent, the address cannot be changed. If the order reaches the destination and then changes the delivery address, DHL Express will charge for the change of delivery.
We don’t charge sale tax.
Local customs taxes may be incurred in some countries. The buyer or recipient of the order shipment is responsible for all customs taxes and duties. Our products sell to all over the world, as different country has different customs policy so we are not clear that all the country customs policy. If in doubt, please check with your country’s customs office prior to ordering.
Free shipping worldwide on all order.
Normally we send all the items in one package.
If you order too many items, we may send the order separately.
If you need to swap an item
Returns and Exchanges
If you receive an wrong item, please contact us immediately and we will help you with the problem as soon as possible.
If the order you received is damaged, please take photos to save the evidence, and then contact us in time, we will help you to deal with the problem in the first time.
You will receive our return address after we reach an agreement on the return or exchange of the order.
Please enter the same shipping address as your PayPal. If you entered an incorrect shipping address, please contact us as soon as possible.
To protect the interests of buyers and sellers, when use paypal payment , we only ship to your paypal address.
After you place your order, we need 1-2 working days to prepare it, during this time you can change or cancel your order. If the order has been sent out, you have only the choice of exchange or return services